We are delighted that Sydney House Chelsea is now fully open.
We have put our lock down time to good use, enhancing the hotel's public areas and bedrooms, ready and waiting to welcome you back.
I can offer my personal assurance to you that we are ready to welcome you back safely. We are taking the COVID-19 situation as seriously now as ever, constantly monitoring any developments in the Government’s guidance whilst reviewing all that we do on an ongoing basis.
I know that you may have questions about what to expect when you visit us, and so I have shared some details below.
As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.
We can confirm that we have complied with the ‘COVID-19 Secure’ guidance on managing the risk of coronavirus.
We are now required to obtain contact details for each person visiting us, either by inviting guests to scan our official NHS Test & Trace QR code using the NHS COVID-19 app, or by taking guest details upon arrival.
We are proud of our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal participation in daily temperature screening, their completed training in COVID-19 prevention steps & social distancing, their own commitment to follow our clinical style of handwashing and their enhanced approach to cleaning and disinfection throughout the hotel.
Due to the ever-developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we operate may therefore be subject to review and change without notice.
We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage COVID-19 and ensure that we continue to provide a welcome retreat, where our guests and team can feel comfortable and safe.
If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the government advice, remain at home, and contact us to allow your stay to be rescheduled.
We are proud of our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal commitment to the measures we are taking to protect our guests and employees from the risks of COVID-19.
The Silver Tick symbolises:
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
If you were due to be staying with us before 17th May 2021, your booking has automatically been cancelled and a member of our team will be in contact shortly if they haven't already. If you pre-paid or paid a deposit, your booking has been held and the deposit can be credited to a future date of your choice within 12 months. If that doesn’t work for you, a member of our team will be able to issue a full refund for you.
During these uncertain times we understand that flexibility is important so all new reservations for stays before 31st October 2021, including those described as non-refundable and non-transferable, can now be changed up to 48 hours prior to arrival to a date within 12 months. Excludes Christmas, New Year's Eve and any other special event dates.
Existing group bookings
If you have a group booking and are due to be staying with us before 17th May 2021, you can postpone the event and deposits will be moved to the re-scheduled date within a 12-month window. For groups bookings after 17th May 2021, normal terms & conditions for cancellation/postponement apply as per your contract. However, please note this policy will be reviewed regularly and we will continue to work with our clients to have a fair policy as the situation develops, taking into account UK Government guidelines. Please check back here for updates or contact the hotel event manager directly.
New group bookings
Any new group booking, arriving before 31st October 2021, can be cancelled for free up to 3 months before the event (excluding exclusive use).